Towards customer satisfaction, at DOME, you can exchange or return your purchases.
Cases in which exchange and return is applicable:
– Goods are defective or not in good quality.
– Goods are unable to put into the house (due to narrow stairs, narrow doors…)
Cases in which exchange and return is not applicable:
– Used, dirty, old or damaged goods
– Invoice cannot be shown
– Goods on sale and promotion
Time and method of exchange and return:
– Time to exchange and return goods: Within 3 days from the delivery date
– Surcharge incurred during exchange and return process will be paid by customer