GUARANTEE SERVICE

One of the many reasons makes DOME become a prestige brand in the market, and has been trusted by many customers for so long is: our company always follows the business philosophy "always keep the prestige."

· All DOME furniture is guaranteed for 3 years and maintained for 5 years

· DOME sofas are guaranteed for 1 year on fabric, 2 years on foam and 5 years on framework

· DOME curtains are guaranteed for 1 year from date of purchase

Warranty Process

  • Customers sign the warranty terms upon purchase.

  • When you require product warranty service, please call the showroom where you purchased your product, provide the order number, and advise our friendly sales executive about your warranty needs.

  • DOME technical staff will come to check the status of the product and will decide whether the product can be fixed on-site, or if we need to bring it back to our workshop for repair.

  • In case the warranty period has expired, DOME will be pleased to maintain the product for you with a moderate fee. This fee will be agreed with you before proceeding.